Cancelation Policy
Cancellation Policy
At Lozook, we strive to offer a smooth and worry-free shopping experience. If you change your mind or wish to cancel an order, please read our cancellation policy carefully:
1. Order Cancellation Before Shipping
- You may cancel your order within 12 hours of placing it, or before the order is shipped, whichever comes first.
- To cancel, log in to your account and go to My Orders > Cancel Order, or contact our support team via chat/email.
- If the order is prepaid, the full amount will be refunded to your original payment method within 5-7 business days.
2. Cancellation After Shipping
- Once your order is shipped, it cannot be cancelled.
- However, you can still refuse delivery, and the item will be returned to us.
- In such cases, once the product reaches our warehouse, we’ll initiate a refund after deducting two-way shipping charges (if applicable).
3. Cancellation by Lozook
We reserve the right to cancel your order in case of:
- Product unavailability or stock issues
- Payment failure
- Incorrect pricing or technical errors
- Delivery address issues (e.g., unserviceable locations)
If we cancel your order, you will be notified immediately and receive a full refund.
4. Exceptions
- Customized, made-to-order, or final sale products cannot be cancelled.
- Flash sale or limited-time offer items may have different cancellation rules, which will be mentioned on the product page.
Contact for Support
If you need help with cancellations, contact our customer service team at:
📧 Help@lozook.com / Chat@lozook.com
Live Chat: Available Mon – Sat, 9:30 AM – 4:00 PM
Sun, Closed
